Order Cancellation Policy
We work to pack orders quickly (typically within 1 business day). If you need to cancel, contact us as soon as possible so we can try to stop your order before it moves to the next stage.
When can I cancel my order?
| Order status | Can we cancel? | What happens next |
|---|---|---|
| Just placed (not yet processing) | Yes, in most cases | We cancel the order and void or reverse the payment authorization. You will receive a confirmation email. |
| Processing (picking/packing started) | We will try, not guaranteed | If we can intercept, we will cancel and confirm by email. If we cannot, the order will ship and cannot be canceled. |
| Shipped / handed to carrier | No | Cancellation is no longer possible. After delivery, you may request a return according to our standard return process. |
| Pre-order or backorder (not yet processing) | Yes | We will cancel and confirm by email. Once processing begins, the above rules apply. |
How to request a cancellation
Email us at [email protected] with the subject line: Cancel Order #12345. Include:
- Your order number
- Account email and full name
- Items you want to cancel (if not the full order)
- Reason for cancellation (optional but helpful)
We’ll review and reply as quickly as possible. Requests are time-sensitive and are not guaranteed once processing has begun.
Refunds for successfully canceled orders
- If payment has not been captured yet, we void or reverse the authorization. Your bank or provider may take 1–3 business days to release the hold.
- If payment has already been captured, we issue a refund to your original payment method. Most providers post refunds within 3–10 business days, depending on their policies.
- Refunds can only be sent to the original payment method (PayPal, credit/debit card via Stripe, or Airwallex).
- If an order is canceled before shipment, any shipping charges on that order are also refunded.
Changing an order instead of canceling
We’re often unable to modify addresses, sizes, colors, or items once processing begins. If you need a change, the fastest path is usually to place a new order and request a cancellation of the original before it ships.
When CAMDOPE.COM may cancel an order
We may cancel an order and issue a refund if:
- Items become unavailable or out of stock
- Payment cannot be authorized or is flagged by our payment partner
- We detect a duplicate order
- We suspect unauthorized or fraudulent activity
If we cancel, we’ll notify you by email and process any refund promptly.
Need help?
For the fastest assistance, email [email protected] with your order number. If you email outside of working hours, send your request right away—cancellation eligibility is based on the time we receive your message.