Frequently Asked Questions

Quick answers to common questions about orders, sizing, shipping, tracking, returns, refunds, and support.

Orders & Payments

What payment methods do you accept?

Method	How it works
Credit/Debit Cards	Pay securely at checkout with major cards.
PayPal	Complete your purchase through your PayPal account.
Stripe	Card payments processed via Stripe’s secure checkout.
Airwallex	Secure processing for eligible card payments.

Payments are captured when your order is placed. We don’t store full card details on our systems; transactions are processed by our payment partners.

Can I change or cancel my order?

We begin processing right away. If you need to update the item, size, address, or cancel, contact support as soon as possible with your order number. If the order has already shipped, we’ll help with next steps.

I entered the wrong shipping address. What should I do?

Contact support immediately with the correct address. If the package has not shipped, we’ll attempt to update it. If it has shipped, the carrier may be able to assist once tracking is active.

Shipping & Tracking

Stage	What to expect
Handling time	Ships within 1 business day after your order is confirmed.
Transit time	Estimated 2–5 business days after shipment.
Standard shipping fee	$6.99 per order.
Tracking	Tracking details are provided once your order ships.

When will my order ship?

Most orders leave our facility within 1 business day, Monday–Friday (excluding holidays).

Do you offer faster shipping?

Available options are shown at checkout. If you only see Standard Shipping, that is the current option for your address.

How do I track my package?

Watch for a shipping confirmation email containing your tracking number.
Tracking may take up to one business day to show movement after the label is created.
If you can’t find your tracking number, contact support with your order number.

Where do you ship?

Service availability varies by location and is shown at checkout before you pay.

My tracking shows delivered but I can’t find the package.

Check with household members and neighbors.
Look for delivery notices or safe-drop locations.
Contact the carrier with your tracking number for delivery details.
If you still need help, reach out to our support team with your order number and tracking ID.

Sizing & Fit

Each product page includes sizing guidance when available. For the best fit:

Compare your body measurements with the size chart on the product page.
If you’re between sizes, consider your fit preference (closer fit vs. relaxed).
Still unsure? Email our support team with the item link and your measurements for personalized help.

Returns & Exchanges

If something isn’t quite right, we’re here to help. Return eligibility, steps, and timelines can vary by item and reason. Contact support to start a request and we’ll confirm the next steps before you send anything back.

Topic	Summary
How to start	Email [email protected] with your order number, item, and reason for return (photos if applicable).
Condition	Items should be in original condition with tags/packaging as received unless there is a manufacturing issue.
Exchanges	Availability depends on stock. If an exchange isn’t possible, we’ll guide you through a return.
Return shipping	We’ll outline any applicable return shipping steps or costs during your request so there are no surprises.

Refunds

Refunds are issued after we receive and review your return, or after we confirm a resolution for an issue with your order. We’ll email you once a refund has been processed.

Refund detail	What to expect
Method	Refunds are sent to the original payment method (PayPal, card via Stripe or Airwallex, etc.).
Timing	We process refunds promptly after approval. Your bank or payment provider may need additional time to post the credit.
Amounts	We’ll confirm the refundable amount and any non-refundable charges (if applicable) before you return the item.