Returns & Exchanges
We want you to feel confident in every piece you pick. If something isn’t quite right, our team will help you return or exchange it smoothly.
Return Window
- Returns and exchanges are accepted within 30 days of delivery.
- Items must be returned after approval within 7 days of receiving your return instructions.
Eligibility Checklist
- Condition: Unworn, unwashed, unaltered, free of odors and stains, with all original tags attached.
- Packaging: Use original packaging when possible. Shoes must be returned in the original shoe box placed inside a protective outer box.
- Sets: Coordinated sets must be returned together.
What’s eligible and when
| Item type | Condition required | Return window | Exchange |
|---|---|---|---|
| Apparel (tops, bottoms, dresses, outerwear) | New condition; tags attached | Within 30 days of delivery | Yes, size/color if in stock |
| Shoes | New condition; try on indoors only; shoe box intact | Within 30 days of delivery | Yes, size/color if in stock |
| Accessories (belts, hats, bags, scarves) | New condition; tags attached | Within 30 days of delivery | Yes, if in stock |
| Intimates, bodysuits, swimwear, earrings | For hygiene reasons, not returnable if packaging/hygiene liner is opened or removed | Not eligible if opened | No |
| Final sale/clearance or customized items (if offered) | — | Not eligible | No |
Exchanges
- We can exchange for a different size or color of the same item if available.
- If the requested variant is out of stock, we will process a refund once your return is approved.
- Fastest option: place a new order for the item you want and return the original following the steps below.
Damaged or Incorrect Items
- Inspect your order on arrival. If an item is defective, damaged, or incorrect, contact us within 7 days of delivery.
- Include photos so we can help quickly. If confirmed, we’ll provide a prepaid solution or reimburse return shipping and offer a replacement or refund.
How to Start a Return
- Email [email protected] with your order number, the item(s) you want to return, reason for return, and clear photos (if there’s an issue).
- We’ll reply within 1–2 business days with return authorization and instructions.
- Pack securely and ship the item using a trackable service. Include the return authorization inside the package.
Return and Refund Timeline
| Stage | What to expect | Typical timing |
|---|---|---|
| Request approval | We confirm eligibility and provide instructions | 1–2 business days |
| Ship your return | Use a tracked carrier; keep the receipt | Within 7 days of approval |
| Inspection | We inspect the item’s condition | 2–3 business days after delivery to our return location |
| Refund to original payment | Processed after approval | Funds typically post in 3–10 business days depending on your bank or payment provider |
Costs and Refund Details
- Original shipping charges are non-refundable.
- Return shipping is the customer’s responsibility unless we confirm a defect, damage, or shipping error.
- Refunds are issued to the original payment method used at checkout (e.g., card, PayPal, Stripe, Airwallex). We can’t redirect refunds to a different method or account.
- Items returned not in their original, resellable condition may be declined or subject to a partial refund at our discretion.
- Unauthorized returns or returns sent without approval may be refused or returned to sender.
Quick Answers
- Do I need the original packaging? It helps protect your item; shoes require the original shoe box inside an outer box.
- Can I return multiple items together? Yes—include all approved items and your return authorization inside the parcel.
- How are exchanges shipped? For exchanges placed as a new order, standard shipping rates apply on the new order.
- Gifts: Refunds go to the original payment method for privacy and security.
If you have any questions, email [email protected]—we’re here to help.