Refunds & Cancellations
This page explains when refunds are approved, how they are issued, expected timelines, and how shipping charges are handled. If anything is unclear, contact [email protected] before sending items back.
When refunds are approved
| Scenario | Refund amount | Shipping fee ($6.99) | Notes |
|---|---|---|---|
| You cancel your order before it ships | 100% of order total | Refunded | We begin processing quickly (often within 1 business day). Cancel as soon as possible. |
| We cancel (e.g., out of stock or verification issue) | 100% of order total | Refunded | We’ll notify you promptly and issue a full refund. |
| Approved return after delivery (no defect or error) | Item price(s) only | Not refunded | Refund is issued after the return is received and inspected. |
| Approved return for our error or a confirmed manufacturing defect | Item price(s) | Refunded | We may request photos or a return. Once verified, we refund item(s) and original shipping. |
| Carrier confirms the shipment is lost and a replacement cannot be provided | 100% of order total | Refunded | Processed after carrier investigation or confirmation. |
| Refused delivery or undeliverable due to address issues | Item price(s) when the package returns to us in sellable condition | Not refunded | We can reship upon request; a new shipping fee will apply. |
How refunds are issued
Refunds are sent to the original payment method only. We cannot refund to a different card or account.
| Payment method | Where your refund goes | Typical posting time after we issue |
|---|---|---|
| Credit/debit card (processed via Stripe or Airwallex) | Back to the same card | 3–10 business days, depending on your bank |
| PayPal | Back to your PayPal account/funding source | Instant to 3 business days |
Processing timeline
| Stage | Our timeframe | What to expect |
|---|---|---|
| Request review | 1–2 business days | We confirm details and, if needed, provide return instructions. |
| Return inspection (if a return is required) | Within 1–2 business days of receipt | We assess condition and eligibility promptly. |
| Refund issuance | Same or next business day after approval | We email a confirmation once the refund is issued. |
| Bank/processor posting | Varies by provider | Cards: 3–10 business days. PayPal: Instant–3 business days. |
Shipping charges
- Our standard shipping fee is $6.99 per order.
- Once an order has shipped, the $6.99 fee is non-refundable unless the refund is due to our error, a confirmed defect, or we cannot deliver a replacement for a lost shipment.
- If you cancel before shipment or we cancel your order, the $6.99 shipping charge is refunded.
Partial refunds, discounts, and taxes
- If only part of an order is refunded, the amount reflects what you actually paid for the returned item(s) after any discounts.
- Applicable taxes tied to refunded item(s) are returned as required by law.
- Original shipping ($6.99) is not refunded on partial returns unless the refund is due to our error or a confirmed defect.
What is not refundable
- Original shipping ($6.99) after an order has shipped, except where noted above.
- Items returned without prior authorization or not in original, sellable condition (e.g., missing tags or noticeably worn) may be declined for refund.
- Products marked final sale at checkout are not refundable.
How to request a refund
- Email [email protected] with your order number, the item(s) in question, and a brief description. Include photos if there is damage, a defect, or a wrong item.
- Wait for return instructions before sending anything back. Unapproved returns may be delayed or refused.
- Package items securely and retain your drop-off receipt or tracking until your refund is completed.
Questions
We’re here to help. Contact [email protected] for any questions about refunds or your order’s status.